Privacy Policy

Last updated: Jan 29, 2026

paywayer.com (hereinafter referred to as "we", "us" or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit, browse or use our electronic module mall website (hereinafter referred to as the "Service"). By accessing or using our Service, you acknowledge that you have read, understood and agreed to the terms and conditions of this Privacy Policy.

This Privacy Policy applies to all users of our Service, including customers, potential clients, and anyone who visits our website.

1. Information We Collect

We only collect the personal information necessary to provide and improve our electronic module sales services, communicate with you, and process your orders. The collected information is divided into the following categories:

1.1 Information You Provide Directly

  • Account and Contact Information: When you register an account, request a quote, place an order or contact our customer service, we may collect your name, email address, phone number, company name, job title, and mailing address.
  • Order and Payment Information: To process your order, we will collect your shipping address, billing information, payment method, order number, product specifications.
  • Communication Records: Content of your interactions with us, including emails, online chat messages, phone calls, customer service tickets, and service feedback you provide.

1.2 Information Collected Automatically

When you use our Service, we may automatically collect technical and usage data to ensure the stable operation of the website and optimize your user experience:

  • Device and Browser Information: Your IP address, device type, operating system, browser version, device identifier, network status and WiFi information.
  • Usage Behavior Data: Pages you visit, duration of stay, links you click, search keywords, login time, and navigation paths on our website (such as product browsing and order submission pages).

1.3 Information from Third Parties

We may occasionally receive your relevant information from trusted third parties with your permission:

  • Payment Service Providers: PCI-DSS compliant payment processors that securely handle your payment information to complete transactions.
  • Third-Party Platforms: If you log in to our website through social media or business platform accounts (such as LinkedIn), we will obtain basic profile information (such as name and email address) that you have authorized to share.
  • Business Partners: We may receive information shared by our partners only when you have agreed to participate in joint promotions or activities.

We will not actively collect or request sensitive personal information, such as health data, racial or ethnic origin, political opinions, or religious beliefs, unless you voluntarily provide such information and authorize our use of it.

2. How We Collect Information

  • Directly from you when you fill out forms on our website, send emails, upload files, or communicate with our customer service team.
  • Automatically through cookies, web beacons and similar tracking technologies (see Section 3 for details).
  • From trusted third parties as described above, who have obtained your permission to share information with us.

3. Cookies and Similar Technologies

Like most e-commerce websites, we use cookies - small text files stored on your device - to enhance your shopping experience. The types and purposes of cookies we use are as follows:

  • Necessary Cookies: These cookies are essential for the basic operation of the website, such as maintaining your login status and preserving items in your shopping cart. You cannot disable these cookies without affecting the core functionality of the website.
  • Analytics Cookies: We use tools like Google Analytics to analyze user behavior on the website (such as the most visited product pages), which helps us optimize website design and service quality.
  • Functional Cookies: These cookies allow the website to remember your preferences, such as language settings and region selection, providing you with a personalized experience.
  • Targeting Cookies: We may use cookies provided by advertising partners to display electronic module promotions and information that may be relevant to you on our website or other platforms.

Most browsers allow you to block, delete or disable cookies in the settings. However, if you disable cookies, some features of the website (such as saving shopping cart items and order history) may not function properly. For more information on managing cookies, please refer to your browser's help documentation.
If you would like to learn more, please visit our Cookie Policy page.

4. How We Use Your Information

We will only use your personal information for legitimate purposes related to our electronic module sales services, and will never use it for unannounced purposes:

  • Process and fulfill your orders, including product delivery, shipping arrangement and after-sales service.
  • Communicate with you, including responding to your inquiries, sending order status updates, delivering product technical notices, and following up on quote requests.
  • Improve our Service, including analyzing user usage trends, fixing technical problems, and optimizing product categories, website functions and customer service based on your feedback.
  • Send promotional information, including notifying you of new product launches, special offers and industry information, but only if you have opted in to receive such communications.
  • Protect our business and users, including preventing fraud, ensuring system security, complying with legal requirements, and responding to security incidents.

We will not use your personal information for purposes unrelated to the above without first notifying you and obtaining your explicit consent.

5. How We Share Your Information

We respect your privacy and will never sell your personal information to third parties for marketing purposes. We will only share your information in the following limited circumstances:

5.1 Sharing with Trusted Service Providers

We may share information with third-party vendors who help us provide services, including:

  • PCI-DSS compliant payment processors that securely handle your payment information.
  • Logistics and shipping partners responsible for delivering your orders.
  • Analytics service providers that help us improve website performance.
  • IT and security service providers that protect our system and your data security.

All partners are bound by contractual agreements, which require them to protect your personal information and only use it to provide services for us, without the right to use it for their own purposes.

5.2 Sharing for Legal and Security Reasons

We may disclose your information if we reasonably believe it is necessary to:

  • Comply with applicable laws, regulations, legal procedures (such as court subpoenas) or government requests.
  • Enforce our Terms of Service, protect our legitimate rights, property and safety, as well as the safety of our users and the public.
  • Detect, prevent or respond to fraud, security breaches or technical failures.

5.3 Sharing in Business Transitions

If we are involved in mergers, acquisitions, asset sales or bankruptcy proceedings, your personal information may be transferred as part of the business assets. In such cases, we will notify you in advance, and the new owner will be required to comply with this Privacy Policy.

5.4 Sharing with Your Consent

We will only share your information with third parties when we obtain your explicit consent, such as when you request us to share order information with a logistics provider designated by you.

6. Data Retention

We will only retain your personal information for as long as necessary to achieve the purposes for which it was collected (such as processing orders and providing after-sales service) or as required by applicable laws. When the information is no longer needed:

  • We will securely delete it, anonymize it, or make it unidentifiable.
  • We may retain aggregated, non-personal data (such as product sales trends and user browsing preferences) for analysis purposes, and this data cannot be linked to any individual user.

For order information, we will retain your order history and related details for a reasonable period to handle warranty claims, returns and future inquiries, unless you request us to delete it (see Section 8 for specific methods).

7. Data Security

We take data security seriously and adopt industry-standard security measures to protect your personal information from unauthorized access, loss, theft or misuse:

  • Encrypt data during transmission (using SSL/TLS protocol) and storage.
  • Restrict access to personal information to only employees and service providers who need it to perform their work.
  • Use PCI-DSS compliant payment processors to handle credit card information, and we will never store complete credit card numbers or CVV codes.
  • Implement physical, electronic and procedural security measures (such as secure servers, access control systems and regular security audits) to protect your data.

Although we strive to ensure the security of your information, no data transmission method over the Internet or electronic storage method can be 100% secure. We cannot guarantee absolute security, but we will regularly review and update our security measures to respond to emerging security risks.

8. Your Rights and Choices

Depending on your country or region of residence, you have the following rights regarding your personal information, and we will make it easy for you to exercise these rights:

8.1 Access and Correction Rights

You can access, view and update your personal information (such as account information and shipping address) by logging into your Paywayer account or contacting us directly. If you find any errors in the information, we will correct them promptly.

8.2 Opt-Out of Promotional Communications

We will only send you marketing emails or promotional information if you have opted in. To unsubscribe, you can click the "unsubscribe" link at the bottom of any promotional email, or contact us directly to notify your request. Even if you opt out, we may still send you transactional or administrative messages (such as order confirmations and shipping notifications), as these messages are necessary to provide you with services.

8.3 Data Portability and Deletion Rights

You can request us to provide a copy of your personal information in a structured, machine-readable format (for data portability purposes), or request us to delete your personal information (subject to legal exceptions). To make such requests, please contact us using the information provided in Section 13.

Please note that we may need to retain certain information if required by law (such as tax records) or to fulfill contractual obligations (such as completing ongoing orders). In such cases, we will inform you of the reasons why the information cannot be deleted.

8.4 Additional Rights for California Residents

If you are a resident of California, the California Consumer Privacy Act (CCPA) grants you additional rights:

  • Request details about the personal information we have collected, used or disclosed.
  • Opt out of any "sale" or "sharing" of your personal information (we do not sell your data, but this right still applies to data sharing for advertising purposes).
  • Not be discriminated against for exercising your privacy rights.

To exercise these rights, please contact us using the information below. We may require you to verify your identity to protect your privacy.

9. Cross-Border Data Transfers

paywayer.com provides services to customers worldwide, and our servers are located in the USA. If you access our Service from outside this region, your personal information may be transferred to, stored in and processed in countries or regions where data protection laws may differ from those in your country of residence.

We will ensure that all cross-border data transfers comply with applicable privacy laws (such as the GDPR for residents of the European Economic Area) by adopting appropriate security measures, such as standard contractual clauses or relying on recognized data protection frameworks. We only transfer your information to countries or third parties that meet adequate privacy protection standards.

10. Children's Privacy

Our Service is intended for adults aged 16 or above. We will not knowingly collect personal information from children under the age of 16. If we learn that we have collected personal information from a child without the consent of a parent or guardian, we will delete such information promptly. If you are a parent or guardian and believe that your child has provided personal information to us, please contact us to request the deletion of such information.

11. Third-Party Links

Our website may contain links to third-party websites (such as payment processors, logistics providers and social media platforms). This Privacy Policy does not apply to these third-party websites, and we are not responsible for their data protection practices. We recommend that you review the privacy policies of any third-party websites you visit before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or technological developments. When we make changes, we will update the "Last updated" date at the top of this page. If the changes are material (such as new methods of collecting or sharing your information), we will notify you by posting a prominent notice on our website or sending you an email.

We encourage you to review this Privacy Policy periodically to stay informed of how we protect your privacy. Your continued use of our Service after the updated Privacy Policy is posted constitutes your acceptance of the revised terms.

13. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us by Email service@paywayer.com