Return & Refund Polic
Last updated: Jan 29, 2026
At www.paywayer.com, we are dedicated to offering high-quality electronic modules to global customers. Given the technical attributes and customized potential of electronic modules, this Return & Refund Policy specifies the conditions for returns, refunds, or replacements.
1. Product Nature Disclaimer
Our electronic modules include both standard off-the-shelf products and customized items based on customer requirements. Return and refund rules vary according to product types and the causes of issues.
2. Eligible Refund & Replacement Cases
You may apply for a refund, partial refund, or product replacement if any of the following situations occur:
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The electronic module has manufacturing defects that do not meet the stated specifications.
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The delivered product does not match the confirmed order details, including model, parameters, and quantity.
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Functional failures are confirmed to be caused by our production or quality control processes, rather than external factors.
The final solution, including refund, replacement, or repair, will be determined by www.paywayer.com after communicating with the customer and verifying the issue.
3. Non-Refundable & Non-Returnable Cases
Returns or refunds will not be accepted under the following circumstances:
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Issues caused by errors in customer-provided specifications, or improper use, installation, and testing operations.
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Functional abnormalities resulting from customer modifications to the product, or matching with incompatible components or systems.
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Damage caused by transportation after receipt, improper storage, or exposure to extreme environmental conditions.
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Product performance variations that fall within the industry's standard tolerance range.
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Cancellation requests submitted after the product has entered the production or shipping process.
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Customized electronic modules that are made according to the customer's exact specifications and have no manufacturing defects.
4. Return & Claim Procedure
If you believe your order is eligible for a return or refund, please follow these steps:
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Contact our customer service team within 7 days of receiving the goods.
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Provide the following information: order number, detailed description of the issue, clear photos or videos showing the problem, and test reports if applicable.
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Reach us via email at: service@paywayer.com
Claims without sufficient supporting information may require additional review time, and the processing progress will be notified to you in a timely manner.
5. Refund Method & Processing Time
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Approved refunds will be issued to the original payment method used for the order.
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The standard processing time for refunds is 14 business days, which may vary depending on the policies of the payment provider.
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Any bank or payment platform fees incurred during the transaction are non-refundable.
6. Shipping & Handling
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Customers may be required to return the defective products to our designated address for evaluation and verification.
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Return shipping costs will be borne by www.paywayer.com
only if the issue is confirmed to be our responsibility.
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We are not liable for any damage or loss of products during return shipping due to improper packaging.
7. Order Cancellation
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For standard off-the-shelf products, orders can be canceled for a full refund before the product is shipped.
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For customized electronic modules, orders can be canceled for a full refund before production begins.
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Once production or shipping has started, cancellation is not guaranteed and may incur partial charges to cover the costs already incurred.
8. Policy Updates
www.paywayer.com reserves the right to modify or update this Return & Refund Policy at any time without prior notice. The latest version published on our official website shall be deemed as the valid version.
